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Salesforce B2C Solution Architect certification training (Arch-302) - prepare for the exam and learn to design multi-cloud consumer experiences across B2C Commerce, Service Cloud and Marketing Cloud.
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The Salesforce Certified B2C Solution Architect (Arch-302) validates your ability to design and deliver multi-cloud solutions across the Salesforce Customer 360 platform. This course prepares you for the exam: leading discovery and customer success; designing multi-cloud architectures across B2C Commerce, Service Cloud and Marketing Cloud; aligning functional capabilities to business value; designing data models and management (including Commerce object relationships, privacy and high-volume data); and designing secure multi-cloud integrations. You earn it by passing one scenario-based exam (60 multiple-choice/multiple-select questions plus up to 5 unscored, 105 minutes) delivered by Pearson VUE - at a test centre or online - with the voucher purchased through Trailhead Academy. The passing score is reported differently across sources (around 58-63%) - confirm the current figure in the official exam guide. The exam fee is $200 first attempt / $100 retake (standard tier, not the $400 architect tier). Around 2-3 years of solution-architecture experience is recommended.
Consumer brands increasingly run on multiple Salesforce clouds at once, so architects who can design across them are in strong demand. This credential proves you can design and deliver multi-cloud consumer experiences across Customer 360 - B2C Commerce, Service Cloud and Marketing Cloud - with the right integration, data models, privacy and business value. It requires qualifying prerequisite certifications, so it signals proven, cross-cloud expertise, and it is staying (unlike the retiring B2C Commerce Architect and B2B Solution Architect).
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B2C Solution Architect is for people designing multi-cloud consumer experiences on Salesforce: - Solution architects and technical architects designing across B2C Commerce, Service Cloud and Marketing Cloud - Commerce or Marketing architects moving into cross-cloud, multi-product architecture - Architects responsible for consumer data models, privacy, integration and business value on Customer 360 Around 2-3 years of solution-architecture experience is recommended, and the exam is scenario-based, so real multi-cloud experience matters.
How to earn it:
1. Earn the qualifying prerequisite certifications first - this exam requires them before you can register. Confirm the exact required certifications on the official Salesforce site.
2. Prepare with the official exam guide, Trailhead and a prep course with scena...
The Salesforce B2C Solution Architect certification exam evaluates your ability to design scalable Salesforce solutions for complex consumer-focused business requirements. It focuses on customer experience, solution architecture, data and integration, security, automation, and aligning Salesforce capabilities with B2C business processes. Understanding the exam structure, key architecture domains, and certification requirements can help candidates prepare effectively and demonstrate their ability to design secure, scalable, and business-focused Salesforce solutions for consumer environments.
Certification details verified on 19 August 2026. Confirm the current B2C Solution Architect (Arch-302) exam guide, passing score, fees, prerequisite certifications and maintenance requirements on the Salesforce site. The exam is 60 questions (plus up to 5 unscored) over 105 minutes via Pearson VUE, with a passing score reported around 58-63% and a fee of $200/$100. It requires qualifying prerequisite certifications. It is staying (not the retiring B2C Commerce Architect). The credential has no fixed expiry date but must be maintained through Trailhead.
B2C Solution Architect is for people designing multi-cloud consumer experiences on Salesforce: - Solution architects and technical architects designing across B2C Commerce, Service Cloud and Marketing Cloud - Commerce or Marketing architects moving into cross-cloud, multi-product architecture - Architects responsible for consumer data models, privacy, integration and business value on Customer 360 Around 2-3 years of solution-architecture experience is recommended, and qualifying prerequisite certifications are required before you can register. The exam is scenario-based, so real multi-cloud experience matters. Our course includes multi-cloud scenario labs and mock exams, with extra focus on the two highest-weighted domains (data models and management, and integration).
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