ITIL Foundation (Version 5) Certification Training | Accredited
ITIL® Foundation (Version 5) Certification Training | Expert-led ITIL Foundation (Version 5) exam preparation
- Master the ITIL framework with a curriculum aligned to the latest ITIL best practices and service management principles.
- Learn proven IT service management practices that improve operational efficiency, customer satisfaction, and business value.
- Gain practical knowledge through real-world IT service management scenarios, case studies, and interactive learning activities.
- Learn through live instructor-led training delivered by experienced IT service management professionals and certified ITIL experts.
- Prepare confidently for the certification exam with structured learning, revision sessions, and expert guidance.
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Course Overview
ITIL is the world's most widely adopted framework for IT service management, held by millions of professionals and used across most large enterprises. ITIL Foundation is its entry point - and Version 5, released by PeopleCert in 2026, is the biggest update to the framework in years. Version 5 widens ITIL from "IT service management" to "digital product and service management": it treats digital products and services as a single, end-to-end lifecycle, and adds substantial new material on AI governance, sustainability, and managing customer experience through Experience Level Agreements. PeopleCert describes roughly 40% of the content as carried over from ITIL 4, with the rest new or significantly changed. This course prepares you for the ITIL Foundation (Version 5) certification. You will learn the shared language and core concepts of modern service management, how value is created for customers and organisations, the guiding principles that shape good practice, and the key practices that keep digital services running and improving.
Key Features
100% Money Back Guarantee- Full preparation for the ITIL Foundation (Version 5) exam - the 40-question format, all syllabus areas covered.
- Plain-English teaching of what is new in Version 5: digital products, AI governance, sustainability and experience management.
- A clear ITIL 4 to Version 5 path - we help you decide between the full Foundation and the shorter Foundation Bridge.
- Practice questions in the real exam style, including the trickier missing-word and list-based formats.
- Guidance on booking the official PeopleCert exam and what to expect from online proctoring.
- Support from experienced ITSM instructors, across US and Canadian time zones.
Skills Covered
- IT Service Management (ITSM)
- Service Value Creation
- Digital Service Lifecycle
- ITIL Guiding Principles
- Service Relationship Management
- Service Management Dimensions
- ITIL Best Practices
- Continual Service Improvement
- IT Service Governance
- Experience Level Agreements (XLAs
- AI Governance in IT Services
- Sustainable IT Practices
- Incident & Problem Management
- Change Enablement
- Agile, DevOps & Cloud Integration
- ITIL V5 Certification Framework
Benefits
ITIL is one of the most widely recognised IT qualifications in the world, and Foundation is the credential most employers look for as a baseline in IT service and operations roles. It gives you the shared language of modern service management and shows you can help run and improve digital services - and Version 5 keeps that recognition current by adding the areas employers now care about: digital products, AI governance, sustainability and customer experience.
Source: Glassdoor
Source: Indeed
Annual Salary
Source: Glassdoor
Hiring Companies
Source: Indeed
Training Options
Online Bootcamp
- Build job-ready Agile skills that help you confidently contribute to modern project teams.
- Enhance your career with globally recognized Agile knowledge and practical implementation skills.
- Get 24×7 learner support to resolve your doubts before, during, and after training.
- Develop leadership, collaboration, and facilitation skills to lead high-performing Agile teams.
Batch starting from:
Corporate Training
- Bring your service management up to date with Version 5
- Dedicated success manager and 24/7 learner support
- Practical focus for IT operations, support and service delivery teams
- Consolidated invoicing and procurement-ready documentation
- Certify your whole IT and service-desk team in a shared, current standard
Course Curriculum
Eligibility
Good news: ITIL Foundation has no prerequisites. You do not need a degree, and you do not need any experience - anyone can take it. The only choice is which entry route fits you: a fresh start, or a fast upgrade if you already hold ITIL 4.
Pre-requisites
A few things to know: 1. There is genuinely no experience or education requirement for Foundation - unusual, and one of the reasons ITIL is so accessible. 2. If you hold ITIL 4, you do not have to start over. The Bridge is designed to get you to Version 5 quickly, covering only t...
Exam & Certification
About the exam pattern
The ITIL® certification validates your understanding of IT service management best practices and your ability to deliver value through efficient, customer-focused IT services. Familiarizing yourself with the exam structure, eligibility requirements, certification process, and key exam guidelines is an important step toward success. This section provides everything you need to know about the ITIL® exam, including its format, registration process, certification details, and frequently asked questions, so you can prepare with confidence and achieve your certification goals.
Exam details verified against PeopleCert accredited-organisation sources in 2026. ITIL Version 5 is new; always confirm the current exam, fee and renewal rules at peoplecert.org before applying.
ITIL Foundation suits anyone who works with, or wants to work in, IT and digital services. Because there are no prerequisites, it fits a wide range of people: • IT service desk and support staff who want a recognised baseline credential • IT service, operations and infrastructure professionals • Incident, problem, change and service-delivery managers • DevOps, cloud and Agile team members who work alongside ITSM • Anyone moving into IT service management, or into an ITIL-using organisation • Existing ITIL 4 holders who want to update to Version 5 (take the Bridge)
