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ITIL® Foundation (Version 5) Certification Training | Expert-led ITIL Foundation (Version 5) exam preparation
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ITIL is the world's most widely adopted framework for IT service management, held by millions of professionals and used across most large enterprises. ITIL Foundation is its entry point - and Version 5, released by PeopleCert in 2026, is the biggest update to the framework in years. Version 5 widens ITIL from "IT service management" to "digital product and service management": it treats digital products and services as a single, end-to-end lifecycle, and adds substantial new material on AI governance, sustainability, and managing customer experience through Experience Level Agreements. PeopleCert describes roughly 40% of the content as carried over from ITIL 4, with the rest new or significantly changed. This course prepares you for the ITIL Foundation (Version 5) certification. You will learn the shared language and core concepts of modern service management, how value is created for customers and organisations, the guiding principles that shape good practice, and the key practices that keep digital services running and improving.
ITIL is one of the most widely recognised IT qualifications in the world, and Foundation is the credential most employers look for as a baseline in IT service and operations roles. It gives you the shared language of modern service management and shows you can help run and improve digital services - and Version 5 keeps that recognition current by adding the areas employers now care about: digital products, AI governance, sustainability and customer experience.
Source: Glassdoor
Source: Indeed
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Source: Glassdoor
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Source: Indeed
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Good news: ITIL Foundation has no prerequisites. You do not need a degree, and you do not need any experience - anyone can take it. The only choice is which entry route fits you: a fresh start, or a fast upgrade if you already hold ITIL 4.
Take: the full ITIL Foundation (Version 5).
A few things to know: 1. There is genuinely no experience or education requirement for Foundation - unusual, and one of the reasons ITIL is so accessible. 2. If you hold ITIL 4, you do not have to start over. The Bridge is designed to get you to Version 5 quickly, covering only t...
The ITIL® certification validates your understanding of IT service management best practices and your ability to deliver value through efficient, customer-focused IT services. Familiarizing yourself with the exam structure, eligibility requirements, certification process, and key exam guidelines is an important step toward success. This section provides everything you need to know about the ITIL® exam, including its format, registration process, certification details, and frequently asked questions, so you can prepare with confidence and achieve your certification goals.
Exam details verified against PeopleCert accredited-organisation sources in 2026. ITIL Version 5 is new; always confirm the current exam, fee and renewal rules at peoplecert.org before applying.
ITIL Foundation suits anyone who works with, or wants to work in, IT and digital services. Because there are no prerequisites, it fits a wide range of people: • IT service desk and support staff who want a recognised baseline credential • IT service, operations and infrastructure professionals • Incident, problem, change and service-delivery managers • DevOps, cloud and Agile team members who work alongside ITSM • Anyone moving into IT service management, or into an ITIL-using organisation • Existing ITIL 4 holders who want to update to Version 5 (take the Bridge)
