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Cisco CCST IT Support (100-140) training and exam prep - the entry-level Cisco certification for help-desk and IT support roles, and a first step toward CCNA.
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Cisco Certified Support Technician (CCST) IT Support is Cisco's entry-level certification for help-desk and IT support roles. It validates the practical, foundational skills an entry-level technician needs: working with hardware and peripherals, operating systems and software, basic networking and connectivity, and troubleshooting common problems. It is a great first credential for career-changers, students and anyone starting in IT. There are no prerequisites. Cisco recommends a basic understanding of the exam topics, but no prior certification is required. The exam (100- 140) is delivered through Pearson VUE - online with remote proctoring, or at a test centre - and costs about US$125 (varies by region). Cisco does not publish a fixed passing score; it varies by exam, so ignore any source that quotes a set percentage.
CCST IT Support is a recognised way to prove you are ready for an entry-level IT job. It validates the practical support skills employers look for in help-desk and technician roles, and - because it carries the Cisco name - it stands out on a resume. It is also a launchpad: it helps you build toward CCNA and a networking career. For career-changers and students, it is an affordable, credible first step into IT.
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CCST IT Support has no prerequisites, so it is open to anyone. It is ideal for: - Career-changers moving into IT - Students and recent graduates - Aspiring help-desk and IT support technicians - Veterans and those using education benefits (TA/MyCAA) Cisco recommends a basic understanding of the exam topics, but no prior certification is required.
How to earn it:
1. Prepare with a CCST IT Support exam-prep course (self-paced, with hands-on labs) - that is what we provide.
2. Register and schedule the 100-140 exam through Pearson VUE - online with remote proctoring, or at a test centre.
3. Pass the exam (about US$125). C...
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Exam details verified on 14 August 2026. CCST IT Support is an entry-level certification with no prerequisites, delivered by Pearson VUE for about US$125. Cisco does not publish a fixed passing score. A CCST earned on or after 15 July 2025 is valid for 5 years and is recertified by passing any Cisco exam (Continuing Education credits do not apply to CCST). Confirm current details at cisco.com (search "100-140").
CCST IT Support is ideal for: - Career-changers moving into IT - Students and recent graduates - Aspiring help-desk and IT support technicians There are no prerequisites, so it is a genuine beginner course. If you already have IT support experience and want to move into networking, look at CCST Networking (100-150) and then CCNA (200-301).
